Shipping & Delivery Policy

Updated - 20 September 2025 | Business Days are Monday to Friday, excluding Weekends and Public Holidays

Online Car Parts (Pty) Ltd is committed to fast and reliable delivery across South Africa and its neighbouring countries.

Dispatch & Processing

• Orders are processed within 2 business days after cleared payment. 
• EFT payments: goods are only released once funds clear in our account (proof of payment alone is not sufficient).
• Payments received before 10 am would have goods dispatched the same day, unless otherwise communicated. Excludes Special Orders and items not in stock.

Delivery Options

• Overnight Express: Major metros, next business day (not guaranteed), e.g. Durban, Cape Town, Johannesburg, Gqeberha, Bloemfontein, etc...
• Regional: ±2-3 business days (50–100 km from metros).
• Remote: ±3–7 business days (100 km+ from metros).
• Economy Freight: 2–7 days for heavy/bulky items (engines, gearboxes, body panels).
• Courier Depot: Urgent Orders can be picked up at courier depots (e.g. Courier Guy Depot) closest to your address. Some shipments can save on shipping costs if picked up at the nearest courier depot.

Free Delivery

• Purchase Threshold: Orders over R950 qualify for free delivery in major metropolitan areas, e.g. Durban, Cape Town, Johannesburg, Port Elizabeth, Bloemfontein, etc...
• Bulky Items: Heavy metal objects like engines, cylinder heads, body panels, but not limited to, do not qualify for free delivery.
• Overnight Delivery: With this option, it is up to our discretion to ship overnight express or economy freight. We consider many factors when determining this. Please specify to the call centre consultants if you require urgent delivery.

Surcharges & Exclusions

• Special access sites (Mines, Plots, Farms, Game Reserves, National Parks, Universities, Power Stations, etc) may attract extra fees.
• Weekend and public holiday deliveries available by special arrangement only (extra costs may apply).
• International deliveries are not included, but quotes are available on request.
• Customers may arrange their own courier by prior agreement.

Customer Responsibilities

• Ensure someone is available to sign for delivery.
• Great care is taken in handling and shipping of goods. Goods are packaged with a reasonable amount of packaging. The buyer must inspect goods at the time of receipt/delivery in the presence of the courier agent to ascertain if any damages have occurred during transit.
• Shipping companies rely on damaged packaging to validate claims against them. They also rely on the Signature or PIN on delivery to state that customers have received the goods in good condition (Legally Speaking). Shipping companies usually repudiate liability if no damage is visible with the packaging, wherefore the liability will fall onto the customer. Kindly help us check that your goods have been received in good condition, even if someone else is signing for delivery on your behalf.
• Please note visible damage with the driver and email photos within 24–48 hours to customerservices@onlinecarparts.co.za We’ll escalate with the courier and coordinate a resolution.
• Redelivery fees may apply if incorrect addresses are provided or no one is available to receive the goods.

Delays & Disclaimers

• In certain rare instances, Overnight Deliveries are delayed due to unforeseen circumstances on the side of the shipping company. Overnight Express is a best effort service. 
• Outlying areas, especially remote areas, do not have regular deliveries, and courier companies usually dedicate certain days of the week to delivery. Please enquire about these delivery days before purchase. Courier companies also practice "Third-Party Handover." This means a shipping company will outsource delivery to another shipping company, to a remote or rural area, without OnlineCarParts.co.za or its Customer knowing. We have found that these practices often lead to a communication breakdown. We will not be held liable for these types of delays
• Public holidays will delay shipping. Please consider this when purchasing.
• Although items may be in stock, unforeseen problems may arise, e.g., the physical stock may vary from system stock counts. If these problems occur, the buyer will be immediately notified. Refunds will be processed if the stock cannot be sourced within a reasonable time frame, usually within seven days.